MOM ON WHEELS

The following terms of use (“Terms of Use”) constitute a binding legal agreement between you and Mom On Wheels UK Ltd (“Mom On Wheels”, “MomOnWheels”, “MoM” “we”, or other first person pronouns). These Terms govern your use of our website, www.mom-on-wheels.co.uk (“Site”) and your use and participation in any related services provided through either the website and in particular the MoM Priority Account Services (the “Services”).

Please read these Terms of Service (the “Terms”) carefully because they govern your use of the Service.

These Terms also incorporate by reference our Terms of Use located at https://mom-on-wheels.co.uk/terms-of-use, our Privacy Policy, located at https://mom-onwheels.co.uk/privacy/, our Copyright Policy, located at https://mom-on-wheels.co.uk/copyright/, our Rules & Behaviour Code (MoM Rules Of Our Rides), located at https://mom-on-wheels.co.uk/rules&behaviour/, our Pricing and Payments terms, located at https://mom-on-wheels.co.uk/pricing, and any other policies that are provided to you by us, and applicable to the Services.

Mom On Wheels provides a platform to connect individuals registered with us, who are interested in obtaining transportation through the Service (“Rides”) for themselves alone or accompanied by any other individuals or for other individuals associated with their account (“Members”). We also make the Service available to individuals registered with Mom On Wheels who provide Rides to Members and

other passengers (“Drivers”). A Ride is each one-way transportation trip.

Section headings in these terms may refer to “User” “Members” and “Drivers” separately – in such instances, such sections will apply to you in your capacity as a “User”, “Member” or “Driver,” as applicable.

By using our Services, you agree to be bound by these Terms. If you don’t agree to these Terms, do not use the Services.

PLEASE NOTE THAT these Terms are subject to change by Mom On Wheels at its sole discretion at any time. When changes are made, we will make a new copy of the Terms available for your review. We will also update the “Last Updated” date at the top of these Terms. We will require you to provide consent to the updated Terms in a specified manner before further use of the Services are permitted. It is important that you review the Terms whenever we modify them because your continued use of the Services after such changes constitutes your acceptance of the modified Terms. If you do not agree to be bound by the modified Terms, then you cannot use the Services anymore and you must not use or access (or continue to access) the Service.

The Priority Account is available for Parents who require a regular booking for a specific day, time, vehicle and MomDriver. The MoM Priority Account secures this and access is provided to MoM Branded or Approved Vehicles with our MomDrivers; Guaranteed Peak Period Booking; Access to our MoM Child-minding Service; Emergency Telephone Bookings; 10% Discount on bookings; and 20% Discount on Airport or Long Distance Rides. Our MoM Priority Account costs £25.00 per month payable via Direct Debit or £250.00 per annum.

You will be required to open a MoM Priority Account by completing an Account Opening Form. The form will request details of your child or children, the desired days and times to be booked, the regular addresses where you will require us to take them to, their favorite snacks, drinks, books, music, toys, games, etc. All these information is required to ensure we provide a warm, caring, relaxing experience for your child or children.

A Password will be required during the account opening process. This is to ensure the security of your child or children and will be required prior to handover between your children’s carer and the designated MomDriver. A picture will also be required to ensure easy identification.

The Ride Service is not limited to School Runs. It includes Rides to anywhere they need to be – Playdates, After School Clubs, Sports Clubs, Parties, Sleepovers, Airports for Unaccompanied Minor Trips etc. Please call 07715 659 242 | Email Support@mom-on-wheels.co.uk quoting the Account Number

On completion of the MoM Account opening processes, our Head MomDriver will carry out the First Ride to meet the family, the child or children, assess the route and traffic peculiarities and subsequently assign a MomDriver to your family. Mom on Wheels reserves the right to assign a MomDriver we believe will be best suited to the child or children. In some instances, especially when the child or children is/are very young, we will assign a MomDriver with a Driver Partner. This will ensure that the MomDriver is focused solely on looking after the child / children whilst the Driver Partner conducts the Ride.

MomDrivers without their own vehicles are paired with our fully vetted and highly experienced Driver Partners. Our Driver partners have undergone the same comprehensive and exhaustive background checks and successfully passed our screening processes. Driver partners will conduct the ride and the MomDriver will focus solely on caring for your child or children and ensuring their every needs are met during the Ride. Mom On Wheels reserves the right to pair MomDrivers without their own vehicles with Driving Partners and assign them to MoM Priority Account Members. This does not in any way detract from the quality of our services. On the contrary, the MomDriver is able to focus SOLELY on the Child or Children and ensure their every needs are met.

The MoM Priority Account Fee is payable monthly. The current rate is £25.00 per month. The Priority Account Fee covers the fixed cost of attracting, interviewing and reference checking sufficient MomDrivers to provide a reliable service and the variable cost of scheduling MomDrivers when required. This is subject to change without notice however existing accounts will remain at same rate until renewal. The service is invoiced monthly and payment is required in full prior to commencement of booked Rides. Once booked and paid for, the Rides must be taken on the booked days and times.

There is no refund on pre-booked Rides. Once booked and paid for, the Rides must be taken on the booked days and times. The assigned MomDriver is booked for the days and times that have been requested by the Parents and is unable to accept any bookings, either on demand or scheduled. This allows us to make sure MomDrivers are fairly compensated for the time they have committed to safely getting your child where they need to go. Changes to booked schedules must be requested at least 48 hours before the Ride. We cannot guarantee we can accommodate changes in schedules – that is Day and Time- of the booked ride. This is because the assigned MomDriver may not be available.

You may cancel your subscription to the MoM Priority Services in writing by giving us 24 hours’ notice or before the 25th of each month. The Account Fee, if paid monthly will be cancelled and further payments will not be taken from the subsequent month. The Account Fee, if paid annually, will be cancelled and further payments will not be taken. Account Fees are non-refundable. They represent the fixed costs of attracting, interviewing and reference checking sufficient MomDrivers to provide a reliable service and the variable cost of scheduling MomDrivers when required. This also allows us to make sure MomDrivers are fairly compensated for the time they have committed to being “blocked off” other bookings in order to dedicate time and resources to your child or children. Mom on Wheels may cancel your subscription to the MoM Priority Services if there has been a serious breach of our Terms of Use.

Mom on Wheels will place a Priority Account on hold if i) The Priority Account Fees are not made; ii) The Monthly Ride fees are not paid; iii) The Account Holder rejects the assigned MomDriver and we are unable to assign another MomDriver. We will make every possible effort to resolve this satisfactorily by offering a variety of options. If none of these are accepted, the Account is put on hold until a final decision is arrived at. We will support you at every stage until you reach a decision that is acceptable to you. If your account is on hold, you will NOT be able to schedule rides, and we will not be able to carry out the reserved rides. It IS important that you respond to ALL our communication during this period. Failure to do so may result in termination of your account.

Mom on Wheels reserves the right to terminate a Priority Account for any breach of Terms of Use, Conditions and Policies.

GENERAL TERMS

A. Entire Agreement

These Terms constitute the entire and exclusive understanding and agreement between Mom On Wheels and you regarding the Services and Content, and these Terms supersede and replace any and all prior oral or written understandings or agreements between Mom On Wheels and you regarding the Services and Content. If for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.

B. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without Mom On Wheels’ prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. Mom On Wheels may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

C. Notification

Any notices or other communications provided by Mom On Wheels under these Terms, whether such notifications are required by law or are for marketing or other business related purposes, including those regarding modifications to these Terms, will be given: by Mom On Wheels (i) via email; (ii) by posting to the Services, including by posting to this Site, or (iii) written or hard copy notice, as determined by Mom On Wheels in our sole discretion. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.

D. Waiver

Mom on Wheels’ failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Mom On Wheels. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

CONTACT INFORMATION

If you have any questions about these Terms or the Services, please contact Mom On Wheels at support@mom-on-wheels.co.uk.